shopping guide
[About returns and exchanges]
In order to provide everyone with better products at lower prices, we do not accept returns for reasons other than customer's convenience (such as the size not matching the image) or defective products. Please be sure to read the explanation carefully before placing your order. If you would like to return or exchange an item, please contact us via email within 7 days of receiving the item.
*Please be sure to let us know your customer name, order number, and reason for return/exchange.
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■Contact email: info@aimoha.com
*Responses will be sent after confirmation from the next business day.
*Closed days: Saturdays, Sundays, and holidays
*In order to prevent the spread of the new coronavirus infection, we have reviewed our support system and have stopped responding to calls.
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■If we are unable to accept returns - Please note that we will not accept returns for any reason if it has been more than 7 days since we received the product, or if we have not contacted you in advance.
・We do not accept returns of sanitary products that come in contact with the skin, such as swimsuits, innerwear, and underwear, even if they are unused. note that.
・For sale and outlet items, we cannot accept returns, exchanges, or cancellations after ordering.
[About delivery and shipping charges]
■If shipping is free
・For in-store purchases of 3,980 yen or more including tax
・If the purchased items include items with free shipping ( * Please be sure to select mail delivery when selecting the shipping method.)
■ Standard shipping fee
Shipping fee is 399 yen per delivery (if you specify home delivery, shipping fee will be 590 yen)
[For home delivery]
Shipping fee: 590 yen per flight
( Delivery to Okinawa and some remote islands will be 1,390 yen even if the item is free shipping. )
* Even if the product includes a free shipping item, a shipping fee of 590 yen will be charged. Please note.
* If you specify home delivery in Okinawa or remote islands, a shipping charge of 1,390 yen will be charged. Please note. Please note that the shipping fee will not be reflected in the automatic email sent after placing your order, and we will contact you later via email with the corrected amount.
【 Regarding delivery 】
■Shipping by mail
After the product is shipped, it will be mailed directly to the mailbox within 2 to 5 days. It is not possible to specify the arrival date and time. Please note that we cannot compensate for loss or damage after the item is mailed. Please note.
■Shipping by courier
The product will be delivered approximately 2 to 3 days after being shipped.
* Time specification can only be made by courier.
(It may not be possible to specify the time depending on the region and delivery circumstances.)
[Product shipping timing]
■Bank transfer ⇒We will ship within 2 to 5 business days after payment is confirmed.
■Credit ⇒We will ship within 2 to 5 business days after confirming your order.
*Depending on stock status, same-day shipping may not be possible. Thank you for your understanding in advance.
*Similarly, even if you specify a date and time, we cannot guarantee this 100% . Please be forewarned.
*If you order multiple products at the same time, we will ship them as soon as all the ordered products are received. We are unable to ship items separately after placing an order, so if you would like to have items shipped separately due to delivery dates, etc., please place your order in separate shopping carts in advance.
[About points]
- Unless otherwise specified by the product, the basic grant rate is 3% of the product price (tax included).
・If the purchase amount (tax included) is 100 yen or more, you will receive 3 points, so please use them for your next purchase.
*If there are coupons or discounts, the amount will be deducted from the product price.
*Shipping fees and other fees are not included in the grant.
◆Points awarded ・Points will be awarded upon completion of delivery.
◆When using points/purchasing products, 1 point = 1 yen.
◆New member registration If you register as a new member, you can use it right away.
Get 1000 points!
[About receipts]
We cannot issue receipts issued by our company. note that.
*Currently, delivery notes are not included in the package. Due to our system, we currently do not include delivery notes with the products we send.
You will be notified of the details of your order via email once it has been shipped.
Please understand this before placing your order.
[About payment]
■ Payment
credit card
Deferred payment (convenience store, post office, bank)
Apple Pay
Shop Pay
Google Pay
Deferred payment (convenience store, post office, bank, LINE Pay)
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○Details of this payment method This is a safe and easy payment method that allows you to pay later at a convenience store, post office, bank, or LINE Pay after confirming the arrival of the product. The invoice will be mailed separately from the product and must be paid within 14 days of issue.
○Please note: Deferred payment fee: 248 yen For deferred payment orders, Net Protections Co., Ltd. 's deferred payment service will be applied, and the credit for payment will be transferred to the company.
Please agree to the NP deferred payment terms of use and the company's privacy policy and select the deferred payment service.
The usage limit is up to 55,000 yen (tax included) in cumulative balance. Please click on the banner for details.
If the user is a minor, please use the site with the consent of a legal representative.
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[About withdrawal procedures]
If you wish to cancel your membership, please contact us.